In Brief

• NSF Payments Defined: An NSF payment happens when there aren’t enough funds in your account to process a scheduled payment, resulting in a failed transaction and a fee.
  
• Policy & Limits: OnePoint Lending allows up to three NSF transactions; repeated issues may lead to restrictions or alternative payment requirements.
  
• Resolution & Payments: NSF fees may be waived case-by-case; use the online portal for payments, password resets, and setting up auto-payments securely.

At OnePoint Lending, we strive to make the repayment process as seamless and transparent as possible. However, it’s important for clients to understand our policy regarding Non-Sufficient Funds (NSF) transactions. This policy is designed to address situations where a scheduled payment cannot be processed due to insufficient funds in the account. Here’s what you need to know:

1. What is an NSF Payment?

An NSF payment occurs when a payment attempt is made, but there are not enough funds in the account to successfully process the transaction. This could happen due to timing issues, unexpected expenses, or lack of account monitoring.

2. What Happens After an NSF Payment?

If a payment fails due to insufficient funds, OnePoint Lending will notify you promptly. It is important to address the issue as soon as possible to avoid accruing additional fees or negatively impacting your repayment schedule. Our online portal allows you to review your account status and make alternate payment arrangements if needed.

3. How Many NSF Payments Are Allowed?

OnePoint Lending permits up to three NSF transactions without further penalties beyond the applicable NSF fee. However, repeated occurrences could lead to restrictions on your account or the requirement of alternative payment methods to ensure future payments are successfully completed.

4. Can NSF Fees Be Waived?

Waiving NSF fees is considered on a case-by-case basis. If extenuating circumstances have led to an NSF transaction, you are encouraged to reach out to our support team. Our goal is to work with you to find a resolution and maintain a positive repayment experience.

5. Online payments required

To access the online portal and make a payment, clients can refer back to the onboarding email sent by OnePoint Lending. If they no longer have this email, they can request a new one with their login credentials. Alternatively, they can visit our website at www.onepointlending.com. On the top left of the site, they will see the “Borrower Login” link. It’s important to note that the Company ID required for logging in will always be “OPL.”

Here are answers to some frequently asked questions regarding this process:

• What if I forget my password?

You can use the “Forgot Password” link available on the login page to reset your password. Follow the prompts provided, and a reset email will be sent to you.

• Can I set up automatic payments?

Yes, the online portal allows you to set up recurring payments for convenience. You can configure this option after logging in.

• Is my personal information safe on the portal?

Absolutely. OnePoint Lending is committed to providing a secure experience, and the portal is encrypted to protect your sensitive information.

If you have any additional questions or encounter any issues, please contact our support team for assistance.